Welcome to the Administrative Fellowship Blog!

It's been quite a while since the last Administrative Fellowship update!  We hope this format will make it easy for you to keep up on the latest and greatest happenings of both current and alumni fellows.  In this update, you will find five features:

• Get To Know the 2012-2013 Fellows
• Cleveland Clinic News 
• Fellowship Event: 2013 Cleveland Clinic Experience
• Alumni Fellow Spotlight
• Incoming Fellows Overview

You will receive a link to new updates twice a year courtesy of the current fellows.  If you have updates that you would like to share with the Cleveland Clinic Administrative Fellowship community, please email Joan Cook (COOKJ8@ccf.org), Administrative Fellowship Program Coordinator.  Feel free to send professional and personal updates along with any change of address/email information so that the alumni listing is up to date.  Enjoy!

Getting to Know the 2012-2013 Fellows

The 2012-2013 Administrative Fellows have had a tremendous year of learning, development, and fun!  As we near the end of our fellowship year, we are looking forward to new opportunities and challenges ahead.  For those of you who don't know us, here are a few fun facts about each of us.

Mike Brosnan
Hometown: Naperville, IL

Undergrad: University of Notre Dame                                   

Grad School: University of Michigan

Favorite Cleveland Restaurant: South Side

Favorite Thing About Cleveland: West Side Market

Favorite Movie: The Bourne Series

Favorite Vacation Spot: Outer Banks, NC

Favorite Fellowship Project: Acute Rehab at Euclid Hospital

Favorite Fellowship Memory: Listening to Chris O'Rourke try to "sell" Cleveland to new recruits

Chris O'Rourke
Hometown: Rochester, NY

Undergrad: Emory University

Grad School: University of Michigan

Favorite Cleveland Restaurant: Momocho

Favorite Thing About Cleveland: Summertime Festivals

Favorite Movie: Good Will Hunting

Favorite Vacation Spot: Finger Lakes Region of New York

Favorite Fellowship Project: Value-Based Care PCMH Pilots

Favorite Fellowship Memory: Alumni Fellows Whirlyball Night

Kathryn Schuessler
Hometown: Sylvania, OH
Undergrad: University of Notre Dame

Grad School: University of Michigan

Favorite Cleveland Restaurant: Oak Barrel

Favorite Thing About Cleveland: Neighborhoods & Parks

Favorite Movie: Forrest Gump

Favorite Vacation Spot: Colorado

Favorite Fellowship Project: National Network

Favorite Fellowship Memory: Fellows Christmas Costume Party

Salimah Velji
Hometown: Toronto, Ontario Canada

Undergrad: Richard Ivey School of Business, UWO

Grad School: Yale University

Favorite Cleveland Restaurant: L'Albatros

Favorite Thing About Cleveland: Food

Favorite Movie: Snatch

Favorite Vacation Spot: Turkey

Favorite Fellowship Project: Express & Urgent Care Expansion

Favorite Fellowship Memory: Whiskey Island BBQ

Fellows Past and Present

Summer Nights in Cleveland!

Cleveland Clinic News

• Overall
• Glickman Urological & Kidney Institute (GUKI) has now opened its urology office at Doctors Pavilion, 3131 La Canada Street in Las Vegas
• Cleveland Clinic Abu Dhabi (CCAD) recruitment is ongoing for physicians, nurses, allied health professionals, and non-clinical staff for the 2014 opening of its 360-bed facility on Al Maryah Island 
• Weston campus received UNOS approval for Kidney and Liver Transplant Programs
• Now open: Marymount Surgery Center and Richard E. Jacobs Health Center Emergency Department  
• Financials
• Strong financials, achieving 7% growth in total 2012 revenue, reaching $6.2B
• Operating income decreased to $228MM, and investments were up 21% reaching $5.2B 
• Community benefit reached $693MM, accounting for 12% of expenses
• Partnerships
• Formed a strategic alliance with Community Health Systems (NYSE: CYH) to enhance the quality of patient care, improve access to healthcare services, reduce costs and drive operational excellence
• Operationalized a joint venture with VHA - “Excelerate Strategic Health Sourcing” will bring a new approach to how supply chain can impact organizations.
• Collaborating with Ohio University and its Heritage College of Osteopathic Medicine (OU-HCOM) to open Medical School Extension Campus on South Pointe Hospital Campus
• Enrolled The Buffalo Medical Group in the Community Physician Partnership’s Quality Alliance, as the first physician’s group to join outside of Northeast Ohio
• Added Walmart to bundled payment program with employees, providing access to cardiac surgery at the Heart & Vascular Institute with no out-of-pocket cost for the employee
• Developing a strategic partnership with Foundation Medicine for comprehensive genomic analysis to routine cancer care 
• Leadership
• Ann Huston appointed as Executive Chief Strategy Officer (04/12)
• Gordon M. Snow appointed as Chief of Protective Services (05/12)
• Kelly Hancock appointed as Executive Chief Nursing Officer (09/12)
• James A. “Jimmy” Haslam III (owner of Cleveland Browns & chairman of Pilot Flying) named to Board of Directors; Tom Glocer, Stewart A. Kohl, Jonathan Korngold, Michael B. Petras named Trustees
• Awards & Recognition
• Received Practice Greenhealth Environmental Leadership Award (4th consecutive year!)
• Named one of World's Most Ethical Companies for third time 
• Recognized by EPA  2013 Energy Star Partner of the Year - Sustained Excellence Award
• Ranked No. 1 in Heart, Nephrology, Urology in U.S.News & World Report's "Best Hospitals 2013"
• Upcoming events
• Fourth annual Patient Experience Summit: Transforming Healthcare through Empathy and Innovation (May 19-21) will bring together clinicians, healthcare executives and provider institutions to explore solutions to key patient experience issues 
• 11th Annual Medical Innovation Summit will be held at the Cleveland Medical Mart & Convention Center, Oct. 14 to 16, 2013, marking the grand opening of downtown Cleveland’s newest medical showplace

Cleveland Clinic Experience 2013 Recap

The Cleveland Clinic Experience 2013, held on March 29^th, was a great success and welcomed 54 MHA and MBA graduate students from Carnegie Mellon University, University of Michigan, Ohio State University and Wharton School of the University of Pennsylvania.  Students were given the opportunity to tour Cleveland Clinic’s world-class surgical, patient care and supply chain facilities and engage executive leaders in key healthcare discussions.

The program began with lunch and introductions by Gina Cronin and Jonathan Dunford. This was followed by an exceptional Executive Speaker series including:

Toby Cosgrove, MD, Chief Executive Officer and President
      o  Cleveland Clinic’s Culture

Steve Glass, Chief Financial Officer

o   Financial Transitions in Healthcare

Ann Houston, Chief Strategy Officer

o   Evolution of the Cleveland Clinic’s strategy in a period of change and uncertainty

Martin Harris, MD, Chief Information Officer

o   Leveraging Cleveland Clinic’s innovative health information technology

Post Assessment Survey

Overall Feedback

    91% of students reported the experience exceeded their expectations

         94% of students agreed that the tour met expectations.

 Executive Speakers

     97% of the students agreed that the speakers met or exceeded expectations

     Several students requested more time for Q&A 

     Suggested topics from the students for next year:  

                 - Innovations at Cleveland Clinic

                 - Cleveland Clinic’s Community Involvement

                 - Population Health Programs at Cleveland Clinic

Student Sentiment

“The Cleveland Clinic is a world class organization and I was excited by the opportunity to hear from key executives, interact with current fellows, and tour the facilities to see first-hand what makes the Cleveland Clinic a well-managed healthcare system.”

 “Benefits of a physician-led organization and an organ-based institute structure.”

“The most impressive thing I learned about the Clinic was the reporting capability and ability to obtain real-time data to drive decision making”

Dr. Toby Cosgrove, CEO &President, CCHS

Ann Huston, Chief Strategy Officer

Alumni Fellow Spotlight: Erick Vidmar

Erick Vidmar standing in front of Stephanie Tubbs Jones Health Center

Erick Vidmar completed the administrative fellowship in 2007 and immediately took a project manager position working for Cleveland Clinic Abu Dhabi.  When he left in early 2012, he was working as the Administrator for Medicine and Family Medicine at Sheikh Khalifa Medical City.  Upon returning to northeast Ohio, he took over as Administrator of the newly constructed Stephanie Tubbs Jones Health Center after the closing of Huron Hospital in East Cleveland.  A year after settling back into his career stateside, he shared some of his experiences from the past 6 years working in the Fellowship, in Abu Dhabi, and most recently working in Regional Operations...    

What has been the most rewarding aspect in coming back to northeast Ohio and working again for the Cleveland Clinic here after spending several years over at SKMC? What has been the biggest challenge?

Erick: The most rewarding aspect in coming back to northeast Ohio was coming back to an opportunity to work at Stephanie Tubbs Jones Health Center in East Cleveland.   The closing of a hospital and opening of a new center grounded in primary care and the care of chronic diseases was a much welcomed challenge.  Stephanie Tubbs Jones is not only a health center but also a community center providing a multitude of events and programming.  These programs include Stork’s Nest for new mothers, Cooking Classes, Walk with a Doc, Girls on the Run, Youth Diversion, Fit Youth, Living Fit and many others.  Knowing that what we do day in and day out makes a direct impact on the people in the community is incredibly rewarding.

The biggest challenge in coming back to northeast Ohio was the repatriation period.  In order to be successful in Abu Dhabi, you have to adjust to the living and working environment in the Middle East.  After a few years it becomes “home” and you have to go through the same adjustment period returning back to your original location.  Learning new systems, processes, and approaches while adjusting to life back in the United States is quite a challenge and requires patience.

What are some of the things you learned in the fellowship that served you well while you were overseas and now since you've been back working in Regional Operations?

Erick: The fellowship was an incredible experience both personally and professionally.  The friends I made in my fellowship class are lifetime friends and colleagues and  the connections I made with the leadership group during the fellowship have served as tremendous resources while in Cleveland and while abroad.  Everyone is very helpful and excited to assist when asked for information or advice.  The fellowship also taught me how to look at things critically and to not be afraid to come up with creative and innovative solutions to problems.  This approach has served me well both in Abu Dhabi and in Regional Operations. 

STJ is front and center in the roll out of Value Based Care across the Cleveland Clinic organization, what are some of the successes and challenges that you've experienced so far in this large initiative?

Erick: Value Based Care is the future of healthcare and it is great to be a part of the team building it from the ground up.  We have the benefit of learning from some of the early pilots and applying the best practices to the assets and knowledge base already present at our center.  We have seen great success with our chronic disease and Navigation teams and are excited to integrate these with the Care Coordination and pre-visit planning models.  I see the greatest challenge with this initiative as the change management process.  Education of our staff and patients on the new model of care is extremely important and integral to our success.

What’s your favorite fellowship memory?

Erick: My favorite fellowship memory, there are so many….  I was lucky to have such a great class of fellows and we all got along very well together.  My favorite memories are from the four of us sharing an office and discussing our projects and experiences.  We got to know each other more than we ever could have imagined and always found a way to have fun.  Get-togethers to this day are filled with funny stories and non-stop laughing.

The Four Fellowstones (circa 2006-2007)

What is one piece of advice that you would provide to current fellows and/or recent fellow alumni?

Erick: Take in the fellowship with an open mind and learn as much as you can.  Experience as much as possible, venture outside of your comfort zone, and don’t be afraid to take a risk.  

2013-2014 Administrative Fellows

Thank you to everybody who helped select this year's class of incoming fellows back in October. We had approximately 120 applicants for the fellowship this year, and after a thorough selection process, we've decided on 6 candidates.  Please take a moment to review the 2013-2014 administrative fellows below. In addition, please reach out and welcome them into the fellowship and the Cleveland Clinic when they arrive in July.

Sharon Auma-Ebanyat

Graduate Education               

     Master of Health Services Administration
     University of Maryland

     May 2013

Undergraduate Education

     B.A. Health Administration and Policy; Minor: Sociology
     University of Maryland Baltimore County
     May 2010

Experience                 

     Graduate Research Adviser, University of Maryland
     Student Researcher, UMBC International Field Research Program, Switzerland
     Graduate Administrative Assistant, The Maryland Population Research Center
     Administrative Intern, Medstar Washington Hospital

Alexandra Hansen

Graduate Education
     Master of Science, Healthcare Policy, and Management
     Carnegie Mellon University
     May 2013
Undergraduate Education 
     B.S. Decision Science; Policy & Management
     Carnegie Mellon University
     May 2012
Experience                    
     Intern, University of Pittsburgh Medical Center, Physician Services Division
     Externship, Allegheny General Hospital
     Research Assistant, University of Pittsburgh School of Medicine

David Oliphant

Graduate Education        
     Master of Health Services Administration
     University of Michigan
     May 2013
Undergraduate Education 
     B.A.  Math; Economics & Business
     Kalamazoo College
     June 2011
Experience                    
     Administrative Intern, Massachusetts General Hospital, Department of Medicine
     Research Intern, W.E. Upjohn Institute for Employment Research
     Administrative Intern, HealthCare Midwest Ambulatory Surgery Center

Christopher Rodriguez

Graduate Education        
     Master of Health Administration; Certificate: Business
     Texas A & M University System
     May 2013
Undergraduate Education
     B.S. Biomedical Science
     Texas A & M University
     June 2010
Experience     
     Administrative Resident, The Johns Hopkins Hospital
     Patient Accounts Representative, St. Joseph Regional Health Center
     Independent Contractor Intern, The Coker Group
     Administrative Specialist, University of North Texas Health Center

Katherine Strausser

Graduate Education      
     Master of Health Administration
     Cornell University
     May 2013
Undergraduate Education
     B.S. Policy Analysis and Management
     Cornell University
     May 2012
Experience         
     Administrative Intern, Robert Packer Hospital
     Corporate Executive Intern, United Health Group
     Cornell Research Analyst, Maimonides Medical Center
     Business Development Student Analyst, St Vincent Health System

Ted Zimmer

Graduate Education    
     Master of Health Services Administration
     University of Michigan
     May 2013
Undergraduate Education
     B.S. Biology; Political Science
     Allegheny College
     May 2008
Experience                  
     Administrative Intern, Iowa Health System
     Regional Field Director, Organizing for America
     Organizer, Consumer Health Coalition
     Student Fellow, Allegheny College Center for Political Participation